Keeping track of work orders is a critical task for board members and property managers. Approved WO not only dip into funds from the operating budget, but could also have bearing code compliance, equipment warranty terms, and most importantly, the health and safety of homeowners. Because so much is potentially at stake when it comes to maintaining an association and its assets, the use of an integrated database solution is important for tracking progress, reporting to boards, and keeping history of completed WO's.
eUnify offers a complete work order management and reporting system, which includes a ticketing system for requests homeowners can submit from within the eUnify resident portal, work order entry in uManage via desktop site or mobile app, vendor assignment, and scheduling. Tied into the work order system are asset management functions that allow you to keep track of expiring warranties and schedule recurring WO maintenance tasks for infrastructure and hardware maintained by the association.
When a homeowner submits a maintenance request from the portal, it populates into uManage and alerts the assigned community manager immediately. The manager can review the request, supply a response that will post to the portal for homeowner view, and if necessary, create a work order directly from the received request. The work order can then be assigned to internal maintenance staff or a relevant vendor, who will receive email and SMS (text) notification of the approved work order.
Vendors can flag the WO as completed and the manager can sign off on the completed work. Board members will be able to see WO status in online reports that can be produced at will in a special Board Portal. The entire process, start to finish, is accomplished online and reporting is live, making progress transparent. Consider eUnify to help simplify the capture, assignment, and tracking of work orders for your communities.