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Help Us, Help You!

Posted by Corey Lewis on Apr 8, 2020 7:45:00 AM

As a member of the eUnify Support Team, I field all types of customer calls and emails to help assist you with using uManage and other eUnify products.

Part of our day is spent creating new help materials, which are available online through the eUnify Freshdesk site. These include page-level help articles, FAQs, and walkthroughs of certain features in uManage or its related apps. Here are a few frequently asked questions:

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Topics: uManage, eUnify Team, support

Anatomy of an Enhancement Request

Posted by Lisa Serra on Oct 9, 2019 8:30:00 AM

Wouldn’t it be great if the system did…….? Why can’t our software do……..?

Summer is over and as we are all back to work and in the midst of a busy season, I wanted to talk about what happens when a user requests an enhancement to our software package.

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Topics: support

Introducing eUnify's New Support Staff Members

Posted by Lisa Serra on Aug 15, 2019 11:36:56 AM

If you have called into our support desk in the past few weeks, you may have already spoken to our newest team members. I wanted to formally introduce them.

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Topics: eUnify Team, support

eUnify Customer Service Revamp

Posted by Chris Kelsey on Jun 26, 2019 9:00:00 AM

If you’ve chatted with us at a tradeshow, you’ve probably heard us say, “eUnify is a software shop”, which means we are in the business of building software. We have focused on software development for the community association industry and are very proud of the systems we’ve built. While we’ve built a host of valuable functions in our all-in-one uManage platform, our customer support hasn’t always kept pace with development efforts. eUnify is a software shop, but it is also in the business of customer service. We sincerely value our customers and want to show it by completely revamping the eUnify customer support effort. Here’s a short list of what we’ve been up to when it comes to improving customer support:

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Topics: eUnify, tradeshows, eUnify Team, support

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