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Just Follow The Rules

Posted by Chris Kelsey on Sep 19, 2019 9:27:24 AM

Governing bodies are charged with oversight. In order to prevent oversight from becoming overreach, and even downright tyranny, transparency and accountability are key. Homeowners associations, as governing bodies, must work to preserve visibility into the work of Board Members and Managers alike. An overzealous Board Member, disorganized Manager, or belligerent homeowner can do a lot of damage to the community. A simple internet search returns countless “HOA horror stories” with a couple of common themes: 1. Abuse of power by the Manager or Board (or individual Board Member) and 2. Ignorance of or disregard for the rules detailed in the association’s governing documents on the part of Homeowners, Board Members, and/or the Manager. Here is a real-life horror story pulled from the headlines for each of these themes and a summary of how effective use of software may have prevented the drama.

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Topics: HOA Compliance, architectural reviews, portals, architecturals, community link

Build It and They Will Come

Posted by Chris Kelsey on Aug 21, 2019 8:15:00 AM

In conversations with eUnify clients recently, best practices for leveraging the CommunityLink homeowner portal has emerged as a recurring theme. I have observed clients utilize the portal with varying degrees of success and have come up with a short list of ideas for making the most of the community portal. Basically, it comes down to building content. Think about your favorite news site. You probably visit it a couple times a day. If content isn’t constantly refreshed, you are easily bored and unlikely to peruse outdated headlines. While announcements, events, and documents in your community portal are slower to change than the day’s headlines, building a library of content will encourage homeowners to come to the portal site more often. Here are some ideas for maximizing usage of the eUnify CommunityLink portal:

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Topics: portals, community link

"OMG, the Pool!" - Summer Storms and HOAs

Posted by Chris Kelsey on Jul 24, 2019 10:46:20 AM

Phoenicians look forward to monsoon with the eagerness of NASCAR-goers awaiting a car crash. There’s beauty in the destructive power of the unpredictable storms in this season. Two of my brothers who now live out of state plan visits during the annual monsoon season to satisfy a nostalgic craving for the theatrics of mile-high walls of dust, fierce lightning, and flash flooding, along with the thrill of waiting to see how much force nature will unleash. Just last night, the first of these cracked open the skies with an impressive lightning show, rain, and microbursts of wind. I had dinner with a friend and stopped for a second leaving the restaurant to take in the gorgeous yet ominous sunset with a storm looming in the distance, and then got in my car and thought nothing of it. I made it home before even the air stirred. As soon as I was home, I got a message from my friend whose house apparently was in the path of a microburst while we were at dinner. The message said, “OMG, the pool! It’s brown and there’s half a tree in it!”.

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Topics: eUnify, HOA, HOA Board, work orders, portals, HOA Landscaping, vendor portal, community link, summer

Portal up, It's the Law

Posted by Chris Kelsey on May 29, 2019 1:23:26 PM

Maintaining an association website and/or portal is extremely useful in making community documents, events, and other information available to homeowners while saving managers and boards valuable time.This convenience is no longer an option for condominium associations with more than 150 units in Florida, where the state legislature has recently passed a bill to require websites for associations. The new laws even detail potential criminal penalties for noncompliance.

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Topics: resident portals, eUnify, portals, law

Spring Cleaning with Community Link and uManage

Posted by Sarah Sukta on Mar 27, 2019 8:30:00 AM


Property managers and HOA Boards often get a bad rap because most of the communication with homeowners skews negative, such as, “you painted your house the wrong color and now you must redo all of it!”, or “hurry up and pull those weeds!”  While these messages to homeowners for compliance issues are necessary for community maintenance, often they are interpreted as personal attacks, or at least a nuisance.  With the warmer spring weather, homeowners are usually more interested in beautifying their homes, which presents a great opportunity to property managers for positive reinforcement.  Here are some ideas on how to use uManage and the eUnify homeowner portal - Community Link to facilitate positive community yard campaigns:

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Topics: uManage, Community, eUnify, HOA, portals, community link

Onboarding the Board

Posted by Chris Kelsey on Jan 9, 2019 8:15:00 AM

You might be thinking, “New Year, new me” in 2019. If part of what’s new for your in the New Year is election to your HOA Board, or a new career in HOA management, there will be a learning curve related to all the new tasks in your new position. Whether you’re a new board member or property manager, your concerns will be focused on efficiency, communication, transparency, and understanding the metrics that paint the picture of how the association is doing. Board members need to be in the know to fulfill their duties, and rely on managers to present all relevant information for their decision-making. The eUnify Board Portal is a valuable tool in addressing all of these areas of focus in the following ways:

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Topics: HOA Board, portals

eUnify Portals Go Mobile

Posted by Sarah Sukta on Jun 20, 2018 4:54:28 PM

You’ve been asking and it’s finally here! The eUnify Portals for homeowners and residents is now available as a mobile app in the Google Play and Apple App stores. The mobile version of the portal provides a clean, concise interface that’s intuitive and easy to use. Homeowners can view their personal account information and community information in the new mobile app. Go to your app store and look for “CommunityLink” by eUnify, the beta version of our portal app. The portal app already supports easy access to information, but a more immersive experience is in the works.

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Topics: Mobile App, portals

eUnify, All That and a Bag of Chips!*

Posted by Chris Kelsey on May 16, 2018 2:55:26 PM

If you asked us in the past, “what is eUnify?”, we always responded, “Everything but Accounting”. We even trademarked that tagline. This past week at the Community Associations Institute Annual Conference and Exposition, we kicked off marketing of our full-featured accounting platform. I guess we need to update our tagline to “Everything (period).”, “Everything AND Accounting”, or maybe “All that and a bag of chips!” (chips not included). As much as we love phrases from the 90’s, and chips, we settled on, “Complete Management Software”, hoping the message is simple and clear: eUnify is the complete software package for all of your HOA management needs. What is eUnify? Answering in a bit more detail, eUnify is….

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Topics: uManage, eUnify, Accounting Integration, hoa accounting, portals

TOP 10 Portal Features in 2018

Posted by Sarah Sukta on Mar 7, 2018 8:10:00 AM


Associations need an online presence.  New laws in some states even require online posting of content, such as governing documents.  Portals exceed these basic needs with secure user access and customized content.  eUnify Portals give homeowners access to personal account and association info. Whether you want to find a babysitter, sell a lawnmower, get a recommendation on an electrician, or find the date and time of the next board meeting, Portals become the cornerstone for community communication and social interaction.
Here are the TOP 10 features you will want in your HOA Portal:

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Topics: Software, Property Management, resident portals, Community, portals

Onboarding the Board

Posted by Chris Kelsey on Jan 17, 2018 2:45:52 PM

You might be thinking, “New Year, new me” in 2018. If part of what’s new for your in the New Year is election to your HOA Board, or a new career in HOA management, there will be a learning curve related to all the new tasks in your new position. Whether you’re a new board member or property manager, your concerns will be focused on efficiency, communication, transparency, and understanding the metrics that paint the picture of how the association is doing. Board members need to be in the know to fulfill their duties, and rely on managers to present all relevant information for their decision-making. The eUnify Board Portal is a valuable tool in addressing all of these areas of focus in the following ways:

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Topics: HOA Board, portals