HOA Tech Insider logo horizontal Feb 2020

Portal up, It's the Law

Posted by Sarah Sukta on Feb 26, 2020 8:15:00 AM

Maintaining an association website and/or portal is extremely useful in making community documents, events, and other information available to homeowners while saving managers and boards valuable time.This convenience is no longer an option for condominium associations with more than 150 units in Florida, where the state legislature has recently passed a bill to require websites for associations. The new laws even detail potential criminal penalties for noncompliance.

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Topics: resident portals, eUnify, portals, law

To Be Fair

Posted by Chris Kelsey on Feb 20, 2020 3:10:04 PM

All of us involved in servicing community associations, whether we be vendors, managers, or board members, have the important task of keeping up with legislative trends. Some states have much more complex statutes than others regarding this area of law, but we can expect that trends in these few states that are population centers and planned development community hotspots (California, Florida, Texas) will set precedent and find their way into the legislative agendas of other states. Recently, litigation initiated in Florida, seeks to enforce communities with an online presence into ADA compliance. This post is a follow-up to a previous post regarding Florida legislation requiring community associations to have online resources for all homeowners to access key documents (see, “Portal Up, It’s the Law). Let’s explore the current litigation and how to ensure you aren’t caught in the crosshairs of a similar complaint.

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Topics: resident portals, portals, HOA law

Best Practices for Leveraging the CommunityLink Homeowner Portal

Posted by Sarah Sukta on Feb 12, 2020 6:52:00 AM

In conversations with eUnify clients recently, best practices for leveraging the CommunityLink homeowner portal has emerged as a recurring theme. I have observed clients utilize the portal with varying degrees of success and have come up with a short list of ideas for making the most of the community portal. Basically, it comes down to building content. Think about your favorite news site. You probably visit it a couple times a day. If content isn’t constantly refreshed, you are easily bored and unlikely to peruse outdated headlines. While announcements, events, and documents in your community portal are slower to change than the day’s headlines, building a library of content will encourage homeowners to come to the portal site more often. Here are some ideas for maximizing usage of the eUnify CommunityLink portal:

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Topics: portals, community link

Onboarding the Board

Posted by Chris Kelsey on Jan 15, 2020 8:30:00 AM

You might be thinking, “New Year, new me” in 2020. If part of what’s new for your in the New Year is election to your HOA Board, or a new career in HOA management, there will be a learning curve related to all the new tasks in your new position. Whether you’re a new board member or property manager, your concerns will be focused on efficiency, communication, transparency, and understanding the metrics that paint the picture of how the association is doing. Board members need to be in the know to fulfill their duties, and rely on managers to present all relevant information for their decision-making. The eUnify Board Portal is a valuable tool in addressing all of these areas of focus in the following ways:

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Topics: HOA Board, portals

Just Follow The Rules

Posted by Chris Kelsey on Sep 19, 2019 9:27:24 AM

Governing bodies are charged with oversight. In order to prevent oversight from becoming overreach, and even downright tyranny, transparency and accountability are key. Homeowners associations, as governing bodies, must work to preserve visibility into the work of Board Members and Managers alike. An overzealous Board Member, disorganized Manager, or belligerent homeowner can do a lot of damage to the community. A simple internet search returns countless “HOA horror stories” with a couple of common themes: 1. Abuse of power by the Manager or Board (or individual Board Member) and 2. Ignorance of or disregard for the rules detailed in the association’s governing documents on the part of Homeowners, Board Members, and/or the Manager. Here is a real-life horror story pulled from the headlines for each of these themes and a summary of how effective use of software may have prevented the drama.

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Topics: HOA Compliance, architectural reviews, portals, architecturals, community link

Build It and They Will Come

Posted by Chris Kelsey on Aug 21, 2019 8:15:00 AM

In conversations with eUnify clients recently, best practices for leveraging the CommunityLink homeowner portal has emerged as a recurring theme. I have observed clients utilize the portal with varying degrees of success and have come up with a short list of ideas for making the most of the community portal. Basically, it comes down to building content. Think about your favorite news site. You probably visit it a couple times a day. If content isn’t constantly refreshed, you are easily bored and unlikely to peruse outdated headlines. While announcements, events, and documents in your community portal are slower to change than the day’s headlines, building a library of content will encourage homeowners to come to the portal site more often. Here are some ideas for maximizing usage of the eUnify CommunityLink portal:

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Topics: portals, community link

"OMG, the Pool!" - Summer Storms and HOAs

Posted by Chris Kelsey on Jul 24, 2019 10:46:20 AM

Phoenicians look forward to monsoon with the eagerness of NASCAR-goers awaiting a car crash. There’s beauty in the destructive power of the unpredictable storms in this season. Two of my brothers who now live out of state plan visits during the annual monsoon season to satisfy a nostalgic craving for the theatrics of mile-high walls of dust, fierce lightning, and flash flooding, along with the thrill of waiting to see how much force nature will unleash. Just last night, the first of these cracked open the skies with an impressive lightning show, rain, and microbursts of wind. I had dinner with a friend and stopped for a second leaving the restaurant to take in the gorgeous yet ominous sunset with a storm looming in the distance, and then got in my car and thought nothing of it. I made it home before even the air stirred. As soon as I was home, I got a message from my friend whose house apparently was in the path of a microburst while we were at dinner. The message said, “OMG, the pool! It’s brown and there’s half a tree in it!”.

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Topics: eUnify, HOA, HOA Board, work orders, portals, HOA Landscaping, vendor portal, community link, summer

Portal up, It's the Law

Posted by Chris Kelsey on May 29, 2019 1:23:26 PM

Maintaining an association website and/or portal is extremely useful in making community documents, events, and other information available to homeowners while saving managers and boards valuable time.This convenience is no longer an option for condominium associations with more than 150 units in Florida, where the state legislature has recently passed a bill to require websites for associations. The new laws even detail potential criminal penalties for noncompliance.

Read More

Topics: resident portals, eUnify, portals, law

Spring Cleaning with Community Link and uManage

Posted by Sarah Sukta on Mar 27, 2019 8:30:00 AM


Property managers and HOA Boards often get a bad rap because most of the communication with homeowners skews negative, such as, “you painted your house the wrong color and now you must redo all of it!”, or “hurry up and pull those weeds!”  While these messages to homeowners for compliance issues are necessary for community maintenance, often they are interpreted as personal attacks, or at least a nuisance.  With the warmer spring weather, homeowners are usually more interested in beautifying their homes, which presents a great opportunity to property managers for positive reinforcement.  Here are some ideas on how to use uManage and the eUnify homeowner portal - Community Link to facilitate positive community yard campaigns:

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Topics: uManage, Community, eUnify, HOA, portals, community link

Onboarding the Board

Posted by Chris Kelsey on Jan 9, 2019 8:15:00 AM

You might be thinking, “New Year, new me” in 2019. If part of what’s new for your in the New Year is election to your HOA Board, or a new career in HOA management, there will be a learning curve related to all the new tasks in your new position. Whether you’re a new board member or property manager, your concerns will be focused on efficiency, communication, transparency, and understanding the metrics that paint the picture of how the association is doing. Board members need to be in the know to fulfill their duties, and rely on managers to present all relevant information for their decision-making. The eUnify Board Portal is a valuable tool in addressing all of these areas of focus in the following ways:

Read More

Topics: HOA Board, portals