As a member of the eUnify Support Team, I field all types of customer calls and emails to help assist you with using uManage and other eUnify products.
Part of our day is spent creating new help materials, which are available online through the eUnify Freshdesk site. These include page-level help articles, FAQs, and walkthroughs of certain features in uManage or its related apps. Here are a few frequently asked questions:
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Topics: uManage, eUnify Team, support
Welcome our newest eUnify Sales Team Member: Frank Rafa. If you are interested in learning more about eUnify products please book time with Frank.
Read MoreTopics: eUnify Team
If you have called into our support desk in the past few weeks, you may have already spoken to our newest team members. I wanted to formally introduce them.
Topics: eUnify Team, support
If you’ve chatted with us at a tradeshow, you’ve probably heard us say, “eUnify is a software shop”, which means we are in the business of building software. We have focused on software development for the community association industry and are very proud of the systems we’ve built. While we’ve built a host of valuable functions in our all-in-one uManage platform, our customer support hasn’t always kept pace with development efforts. eUnify is a software shop, but it is also in the business of customer service. We sincerely value our customers and want to show it by completely revamping the eUnify customer support effort. Here’s a short list of what we’ve been up to when it comes to improving customer support:
Topics: eUnify, tradeshows, eUnify Team, support
LISA SERRA
Lisa has been involved with eUnify behind the scenes since the company’s inception and is now formally joining the team as Director of Customer Relations. We are excited about the work already in progress under Lisa’s leadership, which includes a complete revamping of our customer support operation. As a part of this revamp, Lisa is applying her IT consulting background in building a team of support personnel, formalizing procedures and policies, and creating a library of support materials. As a company, eUnify is committed to continual improvement, both in the development of our products and in customer support. We will stay in touch regarding progress on the exciting work Lisa is engaged in.
Topics: eUnify Team
