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Just Follow The Rules

Posted by Chris Kelsey on Sep 19, 2019 9:27:24 AM

Governing bodies are charged with oversight. In order to prevent oversight from becoming overreach, and even downright tyranny, transparency and accountability are key. Homeowners associations, as governing bodies, must work to preserve visibility into the work of Board Members and Managers alike. An overzealous Board Member, disorganized Manager, or belligerent homeowner can do a lot of damage to the community. A simple internet search returns countless “HOA horror stories” with a couple of common themes: 1. Abuse of power by the Manager or Board (or individual Board Member) and 2. Ignorance of or disregard for the rules detailed in the association’s governing documents on the part of Homeowners, Board Members, and/or the Manager. Here is a real-life horror story pulled from the headlines for each of these themes and a summary of how effective use of software may have prevented the drama.

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Topics: HOA Compliance, architectural reviews, portals, architecturals, community link

Build It and They Will Come

Posted by Chris Kelsey on Aug 21, 2019 8:15:00 AM

In conversations with eUnify clients recently, best practices for leveraging the CommunityLink homeowner portal has emerged as a recurring theme. I have observed clients utilize the portal with varying degrees of success and have come up with a short list of ideas for making the most of the community portal. Basically, it comes down to building content. Think about your favorite news site. You probably visit it a couple times a day. If content isn’t constantly refreshed, you are easily bored and unlikely to peruse outdated headlines. While announcements, events, and documents in your community portal are slower to change than the day’s headlines, building a library of content will encourage homeowners to come to the portal site more often. Here are some ideas for maximizing usage of the eUnify CommunityLink portal:

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Topics: portals, community link

"OMG, the Pool!" - Summer Storms and HOAs

Posted by Chris Kelsey on Jul 24, 2019 10:46:20 AM

Phoenicians look forward to monsoon with the eagerness of NASCAR-goers awaiting a car crash. There’s beauty in the destructive power of the unpredictable storms in this season. Two of my brothers who now live out of state plan visits during the annual monsoon season to satisfy a nostalgic craving for the theatrics of mile-high walls of dust, fierce lightning, and flash flooding, along with the thrill of waiting to see how much force nature will unleash. Just last night, the first of these cracked open the skies with an impressive lightning show, rain, and microbursts of wind. I had dinner with a friend and stopped for a second leaving the restaurant to take in the gorgeous yet ominous sunset with a storm looming in the distance, and then got in my car and thought nothing of it. I made it home before even the air stirred. As soon as I was home, I got a message from my friend whose house apparently was in the path of a microburst while we were at dinner. The message said, “OMG, the pool! It’s brown and there’s half a tree in it!”.

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Topics: eUnify, HOA, HOA Board, work orders, portals, HOA Landscaping, vendor portal, community link, summer

Cool for the Summer

Posted by Chris Kelsey on May 22, 2019 8:05:00 AM

I run hot. On a recent flight, after politely asking the flight attendant if he could lower the cabin temperature, he asked if I was “going through the change”. I told him the answer was whatever it needed to be in order to cool off the plane. Given my temperature sensitivity, I probably shouldn’t be living in Phoenix, but calling this place home for so many years has helped me learn some tricks to keeping cool. As it relates to our homes, staying cool for the summer is easy, just think cool colors, like green and blue:

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Topics: community link, summer, pool pass

Spring Cleaning with Community Link and uManage

Posted by Sarah Sukta on Mar 27, 2019 8:30:00 AM


Property managers and HOA Boards often get a bad rap because most of the communication with homeowners skews negative, such as, “you painted your house the wrong color and now you must redo all of it!”, or “hurry up and pull those weeds!”  While these messages to homeowners for compliance issues are necessary for community maintenance, often they are interpreted as personal attacks, or at least a nuisance.  With the warmer spring weather, homeowners are usually more interested in beautifying their homes, which presents a great opportunity to property managers for positive reinforcement.  Here are some ideas on how to use uManage and the eUnify homeowner portal - Community Link to facilitate positive community yard campaigns:

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Topics: uManage, Community, eUnify, HOA, portals, community link