HOA Tech Insider logo horizontal 2019

Introducing eUnify's New Support Staff Members

Posted by Lisa Serra on Aug 15, 2019 11:36:56 AM

If you have called into our support desk in the past few weeks, you may have already spoken to our newest team members. I wanted to formally introduce them.

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Topics: eUnify Team, support

What I’ve Learned in My Time Serving on My HOA Board

Posted by Chris Kelsey on Jul 31, 2019 11:39:35 AM

So far, I’ve been a member of my HOA board for 4 years. In that time, I’ve gained a new perspective on my community and the work it takes to maintain it. Prior to serving, I would be happy to pay my dues and let someone else take care of everything, and probably much more likely to have a negative view of the Board and of HOAs in general. I think if you live in an association, becoming involved on the Board or with some sub-committee is eye-opening in the way that working in a restaurant makes you a better customer. These are some of the lessons I’ve learned (I’m sure there are more to come):

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Topics: Community, self managed HOA, quickbooks, HOA Board

"OMG, the Pool!" - Summer Storms and HOAs

Posted by Chris Kelsey on Jul 24, 2019 10:46:20 AM

Phoenicians look forward to monsoon with the eagerness of NASCAR-goers awaiting a car crash. There’s beauty in the destructive power of the unpredictable storms in this season. Two of my brothers who now live out of state plan visits during the annual monsoon season to satisfy a nostalgic craving for the theatrics of mile-high walls of dust, fierce lightning, and flash flooding, along with the thrill of waiting to see how much force nature will unleash. Just last night, the first of these cracked open the skies with an impressive lightning show, rain, and microbursts of wind. I had dinner with a friend and stopped for a second leaving the restaurant to take in the gorgeous yet ominous sunset with a storm looming in the distance, and then got in my car and thought nothing of it. I made it home before even the air stirred. As soon as I was home, I got a message from my friend whose house apparently was in the path of a microburst while we were at dinner. The message said, “OMG, the pool! It’s brown and there’s half a tree in it!”.

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Topics: eUnify, HOA, HOA Board, work orders, portals, HOA Landscaping, vendor portal, community link, summer

HOA in the Summer 2019

Posted by Sarah Sukta on Jul 17, 2019 1:19:20 PM

Summer is finally here!  And we need to make sure our HOAs stay cool and safe in the upcoming summer months.  Whether it’s the safety of children or pets or even complying with HOA rules and regulations, here are 5 good summer HOA blogs.  Click on the titles to read more.

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Topics: Property Management, Community, HOA

Have a Happy + Safe 4th of July from eUnify

Posted by Sarah Sukta on Jul 3, 2019 9:00:00 AM

Let's keep our HOA's and communities safe!

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Topics: Holidays

eUnify Customer Service Revamp

Posted by Chris Kelsey on Jun 26, 2019 9:00:00 AM

If you’ve chatted with us at a tradeshow, you’ve probably heard us say, “eUnify is a software shop”, which means we are in the business of building software. We have focused on software development for the community association industry and are very proud of the systems we’ve built. While we’ve built a host of valuable functions in our all-in-one uManage platform, our customer support hasn’t always kept pace with development efforts. eUnify is a software shop, but it is also in the business of customer service. We sincerely value our customers and want to show it by completely revamping the eUnify customer support effort. Here’s a short list of what we’ve been up to when it comes to improving customer support:

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Topics: eUnify, tradeshows, eUnify Team, support

Introducing eUnify's Director of Customer Relations

Posted by Sarah Sukta on Jun 19, 2019 9:05:00 AM

LISA SERRA
Lisa has been involved with eUnify behind the scenes since the company’s inception and is now formally joining the team as Director of Customer Relations. We are excited about the work already in progress under Lisa’s leadership, which includes a complete revamping of our customer support operation. As a part of this revamp, Lisa is applying her IT consulting background in building a team of support personnel, formalizing procedures and policies, and creating a library of support materials. As a company, eUnify is committed to continual improvement, both in the development of our products and in customer support. We will stay in touch regarding progress on the exciting work Lisa is engaged in.

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Topics: eUnify Team

Xeriscape Your Community and Home

Posted by Chris Kelsey on Jun 12, 2019 8:30:00 AM

As I type, with the blinds closed, lights off, and A/C blasting, a deadly heatwave is baking the paint off my car in the parking lot. With record heat and prolonged drought as a backdrop, I determined xeriscaping to be a good topic for this blog post. Whether you live in the desert or in greener parts, much of the US is experiencing drought conditions. Xeriscaping is a great way to conserve water, save time, and update the appearance of your home. Let’s take a closer look at what xeriscaping is, what the benefits are, and some things to keep in mind when it comes to your HOA.

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Topics: HOA Landscaping

HOA's and H2O: The H2O Glossary

Posted by Sarah Sukta on Jun 5, 2019 9:42:17 AM

Conserving water is a year-round activity. In fact, the best way for you to conserve water is to make it a regular habit. I thought I would take a little break from 'technology' and open the month by sharing the H2O Glossary I wrote for the CAI Central Arizona Chapter Community Resource magazine: HOA's and H2O.  While some of the "terms" are related specifically to Arizona (where I am based) many apply regardless of location nationwide.  Every state has their own local organizations and I encourage you to read up more on them. 

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Topics: CAI, Community Associations Institute, HOA

Portal up, It's the Law

Posted by Chris Kelsey on May 29, 2019 1:23:26 PM

Maintaining an association website and/or portal is extremely useful in making community documents, events, and other information available to homeowners while saving managers and boards valuable time.This convenience is no longer an option for condominium associations with more than 150 units in Florida, where the state legislature has recently passed a bill to require websites for associations. The new laws even detail potential criminal penalties for noncompliance.

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Topics: resident portals, eUnify, portals, law