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Lisa Serra

Lisa Serra is the Director of Customer Relations for eUnify. Lisa’s leadership, which includes a complete revamping of our customer support operation. As a part of this revamp, Lisa is applying her IT consulting background in building a team of support personnel, formalizing procedures and policies, and creating a library of support materials.
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Recent Posts

Anatomy of an Enhancement Request

Posted by Lisa Serra on Oct 9, 2019 8:30:00 AM

Wouldn’t it be great if the system did…….? Why can’t our software do……..?

Summer is over and as we are all back to work and in the midst of a busy season, I wanted to talk about what happens when a user requests an enhancement to our software package.

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Topics: support

Introducing eUnify's New Support Staff Members

Posted by Lisa Serra on Aug 15, 2019 11:36:56 AM

If you have called into our support desk in the past few weeks, you may have already spoken to our newest team members. I wanted to formally introduce them.

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Topics: eUnify Team, support