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Chris Kelsey

Chris Kelsey is the Director of Support for eUnify, cloud based property management software. He serves on the board of his self-manage HOA and has earned a Masters of Business Administration from Arizona State University.
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Recent Posts

Sign(s) of the Times

Posted by Chris Kelsey on Sep 16, 2020 11:40:15 AM

Social media has trained us to share our opinions readily, and with most people wearing their opinions on their sleeves these days, it’s not surprising to see so many posting their opinions to their homes and yards, especially in this election cycle. Not every opinion is expressed tastefully or minimally; some people would litter their yards with campaign signs if left to their own devices, but before you go sending violation notices or taking signs down, though, consider possible legal ramifications from doing so. For example, in 2016, the US Supreme Court ruled in favor of a small church in Gilbert, AZ in its suit brought against the city for restrictions that limited the display of signs for its services. The Court cited the First Amendment in ruling that city regulations regarding size and display times of signs could not be distinguished by sign content. Whether political propaganda or religious service parking instructions, all signs must adhere to the same sets of regulations.

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Topics: Community, HOA Compliance, elections, law, community link, HOA law

Going Green, Composting

Posted by Chris Kelsey on Aug 26, 2020 7:32:30 AM

I recently sent out a compliance notice to a homeowner in my community for what I thought was a garbage bin left out in plain view, and in violation of our CC&Rs. I was informed by the homeowner that it was a composting bin, a fact which they served to me with a measure of snark equal to the amount of slop in the bin, I’m sure, along with an implicit accusation that the HOA was not supporting the homeowner going green. Really, the issue is not with composting in this instance; if the bin were placed out of sight, no one would even know about it…or care. However, the homeowner’s attempt to turn the citation into something it wasn’t, an argument about the environment, got me thinking about composting specifically, and in more general terms, how the community might be more supportive of eco-friendly initiatives. I went down the rabbit’s hole researching composting, and even decided to start doing it myself (but there will be no bucket of slop in my yard!). Here’s some of what I learned, and some things for HOAs to watch out for as homeowners “go green”.

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A Unified Approach in Our Community Associations

Posted by Chris Kelsey on Aug 20, 2020 7:45:00 AM

There is no shortcut to building a unified community, but it’s worth the hard work to foster an environment of professionalism, inclusion, and validation in our community associations. We can achieve these ideals through:

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Topics: Software, HOA, HOA Board

"OMG, the Pool!" - Summer Storms and HOAs

Posted by Chris Kelsey on Jul 22, 2020 8:07:00 AM

A version of this article was first posted in July 2019. Here is repost again in preparation for Arizona's monsoon season and  (More 2020 Monsoon Details here)

Phoenicians look forward to monsoon with the eagerness of NASCAR-goers awaiting a car crash. There’s beauty in the destructive power of the unpredictable storms in this season. Two of my brothers who now live out of state plan visits during the annual monsoon season to satisfy a nostalgic craving for the theatrics of mile-high walls of dust, fierce lightning, and flash flooding, along with the thrill of waiting to see how much force nature will unleash. Just last night, the first of these cracked open the skies with an impressive lightning show, rain, and microbursts of wind. I had dinner with a friend and stopped for a second leaving the restaurant to take in the gorgeous yet ominous sunset with a storm looming in the distance, and then got in my car and thought nothing of it. I made it home before even the air stirred. As soon as I was home, I got a message from my friend whose house apparently was in the path of a microburst while we were at dinner. The message said, “OMG, the pool! It’s brown and there’s half a tree in it!”.

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Topics: eUnify, HOA, HOA Board, work orders, portals, HOA Landscaping, vendor portal, community link, summer

Contactless with eUnify

Posted by Chris Kelsey on Jul 16, 2020 11:23:41 AM

As businesses continue to adapt to this time of COVID-19, eUnify is working hard to offer important enhancements. One important word has come to represent a new standard in business operations, “contactless”. Food service have evolved to minimize person-to-person contact by offering sealed takeout packaging, contactless delivery, and curbside pickup. We often hear experts and local leaders state we are safest at home, and as many of us stay home more than ever before, it makes sense that the communities in which we reside are also considering ways to adapt to this new reality. eUnify is constantly evolving to address industry needs. Here are some of the ways we are helping you provide contactless service to your communities.

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Topics: HOA, architectural reviews, community link, work from home, payment, resident request

Love Your Neighbor

Posted by Chris Kelsey on Jun 17, 2020 8:00:00 AM

The world is on fire, or at least it can feel that way with the succession of biological and economic disasters, and social revolution in process. Flip through memes on social media and it’s clear that people are applying humor to understand and cope with the dramatic environment we find ourselves in. Humor gives us brief reprieve from the stress of it all, and any step back we take for a minute shines a bright light on the fact that there is still so much that’s good, and so much opportunity to do better. Searching for humor in social media feeds reveals a seemingly equal tripartite mix of funny memes, “Karens” in fits of rage, and meaningful social discourse. Focusing more on the meaningful discourse, a million acts of kindness are revealed. People are reaching out and showing love to their literal and proverbial neighbors in unexpected ways.

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Topics: Community

Can’t Imagine Not Being in the Cloud!

Posted by Chris Kelsey on May 20, 2020 10:11:13 PM

As businesses across the globe scrambled to enable “work from home” models a couple of months ago, one eUnify client provided this feedback: “I can’t even imagine not being in the cloud, all this would have been so much harder on our old system!”. Crisis shows the cracks in everything; cracks in society, systems, and services. Inequities and inefficiencies are made worse under the added stress of crisis. Businesses without the right infrastructure and software were forced overnight to figure out workable solutions. All of us in the HOA industry perform essential functions that keep neighborhoods safe and operating smoothly. For our essential work, being in the cloud is, well, essential, and here’s why:

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Topics: HOA, cloud, COVID-19, work from home

Post-Crisis Management

Posted by Chris Kelsey on Apr 22, 2020 8:30:00 AM

They say the worst thing you can do in a crisis is fail to recognize you’re in one. With the constant news coverage, school closures, and life on lockdown, this crisis has our attention. Every one of us is impacted and has made difficult sacrifices. For many of us, it has been a time to assess what we can control and how we can improve ourselves and our businesses. For us in the HOA industry, we can’t get so caught up in crisis management that we fail to consider our lives as post-crisis managers. There is so much uncertainty weighing on the world now that it might make you hesitate to plan too far ahead, but now is the perfect time to be forward-thinking, restructure, and prepare for a future with new challenges.

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Topics: eUnify, pandemic, COVID-19

What Board Members Can Do during the COVID-19 Pandemic

Posted by Chris Kelsey on Mar 18, 2020 8:33:49 AM

Everything seems to be shutting down in an effort to curb the spread of the COVID-19 virus. In 2003, when the SARS outbreak began, I was near the epicenter in Taiwan. It felt other-worldly, like being in a movie stepping outside one day to see busy streets of people, all wearing masks, building security at every hi-rise taking temperature readings from the foreheads of anyone who wished to enter, and seeing society effectively shut down temporarily. While the HOA may be the last thing on anyone’s mind, if you serve on the Board for your community, it’s time to take action as a community leader. Here are few things you can be doing now:

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Topics: HOA Board, pandemic, COVID-19

To Be Fair

Posted by Chris Kelsey on Feb 20, 2020 3:10:04 PM

All of us involved in servicing community associations, whether we be vendors, managers, or board members, have the important task of keeping up with legislative trends. Some states have much more complex statutes than others regarding this area of law, but we can expect that trends in these few states that are population centers and planned development community hotspots (California, Florida, Texas) will set precedent and find their way into the legislative agendas of other states. Recently, litigation initiated in Florida, seeks to enforce communities with an online presence into ADA compliance. This post is a follow-up to a previous post regarding Florida legislation requiring community associations to have online resources for all homeowners to access key documents (see, “Portal Up, It’s the Law). Let’s explore the current litigation and how to ensure you aren’t caught in the crosshairs of a similar complaint.

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Topics: resident portals, portals, HOA law