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Anatomy of an Enhancement Request

Posted by Lisa Serra on Oct 9, 2019 8:30:00 AM


Wouldn’t it be great if the system did…….? Why can’t our software do……..?

Summer is over and as we are all back to work and in the midst of a busy season, I wanted to talk about what happens when a user requests an enhancement to our software package.

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Topics: support

eUnify for Condos & Concierge

Posted by Sarah Sukta on Oct 2, 2019 9:00:00 AM

eUnify was born and raised in the suburbs of Phoenix, but it has an appreciation of the unique demands of city life. Our single-family association customers don’t usually need to keep track of as much information on owners and residents as hi-rise buildings, so we’ve tailored our platform with flexible features that can enabled for specific properties. With a growing customer base in major metropolises around the country, eUnify has dedicated time and resources to developing functions our friends and customers in hi-rise condos need. Buildings in Chicago, Los Angeles, Portland, Seattle, and other great cities now enjoy the benefit of eUnify’s Concierge module and other functions as a part of our complete management software package. These include:

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Topics: eUnify, Concierge, condos

Just Follow The Rules

Posted by Chris Kelsey on Sep 19, 2019 9:27:24 AM

Governing bodies are charged with oversight. In order to prevent oversight from becoming overreach, and even downright tyranny, transparency and accountability are key. Homeowners associations, as governing bodies, must work to preserve visibility into the work of Board Members and Managers alike. An overzealous Board Member, disorganized Manager, or belligerent homeowner can do a lot of damage to the community. A simple internet search returns countless “HOA horror stories” with a couple of common themes: 1. Abuse of power by the Manager or Board (or individual Board Member) and 2. Ignorance of or disregard for the rules detailed in the association’s governing documents on the part of Homeowners, Board Members, and/or the Manager. Here is a real-life horror story pulled from the headlines for each of these themes and a summary of how effective use of software may have prevented the drama.

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Topics: HOA Compliance, architectural reviews, portals, architecturals, community link

Build It and They Will Come

Posted by Chris Kelsey on Aug 21, 2019 8:15:00 AM

In conversations with eUnify clients recently, best practices for leveraging the CommunityLink homeowner portal has emerged as a recurring theme. I have observed clients utilize the portal with varying degrees of success and have come up with a short list of ideas for making the most of the community portal. Basically, it comes down to building content. Think about your favorite news site. You probably visit it a couple times a day. If content isn’t constantly refreshed, you are easily bored and unlikely to peruse outdated headlines. While announcements, events, and documents in your community portal are slower to change than the day’s headlines, building a library of content will encourage homeowners to come to the portal site more often. Here are some ideas for maximizing usage of the eUnify CommunityLink portal:

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Topics: portals, community link

Introducing eUnify's New Support Staff Members

Posted by Lisa Serra on Aug 15, 2019 11:36:56 AM

If you have called into our support desk in the past few weeks, you may have already spoken to our newest team members. I wanted to formally introduce them.

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Topics: eUnify Team, support

What I’ve Learned in My Time Serving on My HOA Board

Posted by Chris Kelsey on Jul 31, 2019 11:39:35 AM

So far, I’ve been a member of my HOA board for 4 years. In that time, I’ve gained a new perspective on my community and the work it takes to maintain it. Prior to serving, I would be happy to pay my dues and let someone else take care of everything, and probably much more likely to have a negative view of the Board and of HOAs in general. I think if you live in an association, becoming involved on the Board or with some sub-committee is eye-opening in the way that working in a restaurant makes you a better customer. These are some of the lessons I’ve learned (I’m sure there are more to come):

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Topics: Community, self managed HOA, quickbooks, HOA Board

"OMG, the Pool!" - Summer Storms and HOAs

Posted by Chris Kelsey on Jul 24, 2019 10:46:20 AM

Phoenicians look forward to monsoon with the eagerness of NASCAR-goers awaiting a car crash. There’s beauty in the destructive power of the unpredictable storms in this season. Two of my brothers who now live out of state plan visits during the annual monsoon season to satisfy a nostalgic craving for the theatrics of mile-high walls of dust, fierce lightning, and flash flooding, along with the thrill of waiting to see how much force nature will unleash. Just last night, the first of these cracked open the skies with an impressive lightning show, rain, and microbursts of wind. I had dinner with a friend and stopped for a second leaving the restaurant to take in the gorgeous yet ominous sunset with a storm looming in the distance, and then got in my car and thought nothing of it. I made it home before even the air stirred. As soon as I was home, I got a message from my friend whose house apparently was in the path of a microburst while we were at dinner. The message said, “OMG, the pool! It’s brown and there’s half a tree in it!”.

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Topics: eUnify, HOA, HOA Board, work orders, portals, HOA Landscaping, vendor portal, community link, summer

HOA in the Summer 2019

Posted by Sarah Sukta on Jul 17, 2019 1:19:20 PM

Summer is finally here!  And we need to make sure our HOAs stay cool and safe in the upcoming summer months.  Whether it’s the safety of children or pets or even complying with HOA rules and regulations, here are 5 good summer HOA blogs.  Click on the titles to read more.

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Topics: Property Management, Community, HOA

Have a Happy + Safe 4th of July from eUnify

Posted by Sarah Sukta on Jul 3, 2019 9:00:00 AM

Let's keep our HOA's and communities safe!

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Topics: Holidays

eUnify Customer Service Revamp

Posted by Chris Kelsey on Jun 26, 2019 9:00:00 AM

If you’ve chatted with us at a tradeshow, you’ve probably heard us say, “eUnify is a software shop”, which means we are in the business of building software. We have focused on software development for the community association industry and are very proud of the systems we’ve built. While we’ve built a host of valuable functions in our all-in-one uManage platform, our customer support hasn’t always kept pace with development efforts. eUnify is a software shop, but it is also in the business of customer service. We sincerely value our customers and want to show it by completely revamping the eUnify customer support effort. Here’s a short list of what we’ve been up to when it comes to improving customer support:

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Topics: eUnify, tradeshows, eUnify Team, support