HOA Tech Insider logo horizontal Nov 2019

Happy Holidays and the HOA

Posted by Chris Kelsey on Nov 20, 2019, 4:05:45 PM

The holidays are like the weekend of the year. We work hard the rest of the time and look forward to the things we enjoy the most, shared time and meals with loved ones, overeating (overdrinking?), parties, gifts, laughter, etc., and just like the weekend, somehow it goes by too quickly and ends up more loaded with manual labor and demands than we’d like. Somehow many of us forget about all those demands over the ten months between holiday seasons, and many of us end up stressed out hosting guests and parties, making the house look perfect, and finding gifts for everyone. For those who live in HOAs, community rules, leadership, and events can be one more layer of stress. Board Members and Managers might consider the following to help keep the holidays happy for residents:

Read More

Topics: HOA, HOA Board, Holidays

Welcome eUnify's New Sales Team Members

Posted by Sarah Sukta on Nov 13, 2019, 2:12:12 PM

Welcome our newest eUnify Sales Team Members: Ricky Aguilar and Frank Rafa. If you are interested in learning more about eUnify products please book time with Ricky or Frank.

Read More

Topics: eUnify Team

Fall into eUnify

Posted by Sarah Sukta on Nov 6, 2019, 10:15:00 AM

eUnify’s main office is located in the suburbs of Phoenix, Arizona, which means that the advent of Fall is a long-awaited reprieve from triple digit heat and the start of chemically derived “pumpkin-spice” additives to be available on Starbucks menus. For places with actual seasons, Fall is a beautiful time of transition, with colorful leaves, crisp air, chunky sweaters, and boots. For HOAs, Fall is an important and busy season of budgets, elections, and messy yards to deal with. Consider how eUnify can help you manage each of these activities:

Read More

Topics: uManage, HOA Violations, resident portals, eUnify, HOA Budget, eVoting

HOA Horror Stories – Happy Halloween!

Posted by Sarah Sukta on Oct 30, 2019, 8:50:23 AM

We all hear the Homeowner Association horror stories, because those are the ones that make catchy headlines. The truth is that at least 4 out of 5 of associations in the US are quietly humming along, keeping community order and preserving local home values. The remaining 20% give us a list of scary stories to celebrate the nightmare of suburbia created by dysfunctional HOA boards, predatory vendors, and petty neighbors alike, here are 3 stories:

Read More

Topics: Property Management, HOA Violations, Community, self managed HOA, HOA Compliance, HOA

Going Green, Composting

Posted by Chris Kelsey on Oct 17, 2019, 1:23:53 PM

I recently sent out a compliance notice to a homeowner in my community for what I thought was a garbage bin left out in plain view, and in violation of our CC&Rs. I was informed by the homeowner that it was a composting bin, a fact which they served to me with a measure of snark equal to the amount of slop in the bin, I’m sure, along with an implicit accusation that the HOA was not supporting the homeowner going green. Really, the issue is not with composting in this instance; if the bin were placed out of sight, no one would even know about it…or care. However, the homeowner’s attempt to turn the citation into something it wasn’t, an argument about the environment, got me thinking about composting specifically, and in more general terms, how the community might be more supportive of eco-friendly initiatives. I went down the rabbit’s hole researching composting, and even decided to start doing it myself (but there will be no bucket of slop in my yard!). Here’s some of what I learned, and some things for HOAs to watch out for as homeowners “go green”.

Read More

Anatomy of an Enhancement Request

Posted by Lisa Serra on Oct 9, 2019, 8:30:00 AM


Wouldn’t it be great if the system did…….? Why can’t our software do……..?

Summer is over and as we are all back to work and in the midst of a busy season, I wanted to talk about what happens when a user requests an enhancement to our software package.

Read More

Topics: support

eUnify for Condos & Concierge

Posted by Sarah Sukta on Oct 2, 2019, 9:00:00 AM

eUnify was born and raised in the suburbs of Phoenix, but it has an appreciation of the unique demands of city life. Our single-family association customers don’t usually need to keep track of as much information on owners and residents as hi-rise buildings, so we’ve tailored our platform with flexible features that can enabled for specific properties. With a growing customer base in major metropolises around the country, eUnify has dedicated time and resources to developing functions our friends and customers in hi-rise condos need. Buildings in Chicago, Los Angeles, Portland, Seattle, and other great cities now enjoy the benefit of eUnify’s Concierge module and other functions as a part of our complete management software package. These include:

Read More

Topics: eUnify, Concierge, condos

Just Follow The Rules

Posted by Chris Kelsey on Sep 19, 2019, 9:27:24 AM

Governing bodies are charged with oversight. In order to prevent oversight from becoming overreach, and even downright tyranny, transparency and accountability are key. Homeowners associations, as governing bodies, must work to preserve visibility into the work of Board Members and Managers alike. An overzealous Board Member, disorganized Manager, or belligerent homeowner can do a lot of damage to the community. A simple internet search returns countless “HOA horror stories” with a couple of common themes: 1. Abuse of power by the Manager or Board (or individual Board Member) and 2. Ignorance of or disregard for the rules detailed in the association’s governing documents on the part of Homeowners, Board Members, and/or the Manager. Here is a real-life horror story pulled from the headlines for each of these themes and a summary of how effective use of software may have prevented the drama.

Read More

Topics: HOA Compliance, architectural reviews, portals, architecturals, community link

Build It and They Will Come

Posted by Chris Kelsey on Aug 21, 2019, 8:15:00 AM

In conversations with eUnify clients recently, best practices for leveraging the CommunityLink homeowner portal has emerged as a recurring theme. I have observed clients utilize the portal with varying degrees of success and have come up with a short list of ideas for making the most of the community portal. Basically, it comes down to building content. Think about your favorite news site. You probably visit it a couple times a day. If content isn’t constantly refreshed, you are easily bored and unlikely to peruse outdated headlines. While announcements, events, and documents in your community portal are slower to change than the day’s headlines, building a library of content will encourage homeowners to come to the portal site more often. Here are some ideas for maximizing usage of the eUnify CommunityLink portal:

Read More

Topics: portals, community link

Introducing eUnify's New Support Staff Members

Posted by Lisa Serra on Aug 15, 2019, 11:36:56 AM

If you have called into our support desk in the past few weeks, you may have already spoken to our newest team members. I wanted to formally introduce them.

Read More

Topics: eUnify Team, support